Orders & Payments

Q: What payment methods do you accept?
Full cash on delivery

Q: Can I change or cancel my order after placing it?
We process orders quickly, but if you contact us before your product is dispatched, we’ll do our best to accommodate changes or cancellations.

Shipping & Delivery

Q: Do you offer international shipping?
No, currently we do not ship to any other country.

Q: How long will it take to receive my order?
Orders are typically delivered within 2–3 business days.

Q: How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can also track your order through your account on our website.

Returns & Exchanges

Q: What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, unwashed, and with original tags. Sale items are final sale and cannot be returned. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Q: How do I start a return or exchange?
We encourage our customers to check the parcel when the delivery person is present. If you are unable to check the product at the time of delivery, please let us know — we will assist you with the return process.

Sizing & Products

Q: How do I know what size to order?
Check our Size Guide, available on each product page, for detailed measurements and fit tips.

Q: Will items be restocked if they’re sold out?
Some popular items are restocked. You can sign up for restock notifications on the product page.

Account & Support

Q: Do I need an account to place an order?
No, you can check out as a guest, but creating an account lets you track orders and save your details for faster checkout.

Q: How can I contact customer support?
You can reach us via the Contact Us page or chat with us live 9am–5pm (local time).